Privacy, explained clearly.
At Proparts.ae, your privacy matters. This policy explains what we collect, why we collect it, and the choices you have when shopping with us.
Last updated · July 2026Information we collect
We collect information you provide directly — such as your name, email, phone number, shipping address, and payment details when you place an order or contact us. We also collect data automatically when you browse the site, including pages viewed, device type, approximate location, and how you interact with our content.
How we use your information
We use your data to process and deliver orders, respond to enquiries, prevent fraud, improve site performance and product offerings, and — where permitted — to communicate relevant offers. Payment information is handled by our payment providers and is not stored on our servers.
Analytics & session recording
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
We also use Google Analytics 4 to understand aggregate traffic and usage trends so we can improve the shopping experience.
Cookies
We use cookies and similar technologies to keep you logged in, remember your preferences (such as currency), and power analytics. You can control or delete cookies through your browser settings. Disabling some cookies may affect how the site functions.
Sharing your information
We share data only with trusted service providers who help us operate — such as payment processors, shipping carriers, and analytics platforms — and only to the extent necessary. We never sell your personal information. We may disclose data when required by law.
Data retention & security
We retain personal data only as long as needed for the purposes described here or as required by law. We protect your information using appropriate technical and organizational measures.
Your rights
You may request access to, correction of, or deletion of your personal data, and you may opt out of marketing communications at any time. To exercise these rights, contact us at [email protected].
Contact us
Questions about this policy? Email [email protected] and we'll be happy to help.